28 Nov

Travel Consultant Jobs Vacancy in Carlson Wagonlit Travel Singapore

Position
Travel Consultant
Company
Carlson Wagonlit Travel
Location
Singapore S00
Opening
28 Nov, 2017 30+ days ago

Carlson Wagonlit Travel Singapore urgently required following position for Travel Consultant. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Travel Consultant Jobs Vacancy in Carlson Wagonlit Travel Singapore Jobs Details:

Travel Consultant - (170005DB) Main responsibilities & duties

1.Delight the traveler/travel arranger.

1.Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.

2.Connect with the caller to build trust and credibility even if the person is unknown.

3.Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation.

2.Build CWT’s commercial value.

1.Sell products that are of commercial value to CWT and contribute to CWT’s profitability.

2.Remain current on CWT products and initiatives that add value to each customer.

3.Adapt and change as requirements of the business change.

3.Strengthen the CWT brand.

1.Represent the CWT brand in how you work on a day-to-day basis.

2.Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business and our clients.

3.Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special.

1.Provide a full traveller services to corporate clients adhering to CWT procedures achieving/ exceeding KPI

1.Comply with service level agreements.

2.Ensure the use of scripting to complete reservation in accordance to the service standard set by the company.

3.Ability to complete bookings with all basic requirements, like seating, meal and frequent flyer number with compliance to client’s travel policy.

4.Proficient in all reservation aspects, like air, hotel, car, insurance, rail and ferry bookings through GDS and/or with consolidators.

5.Provide clients with detailed information on visa requirements and ensure all bookings are being checked for visa requirements and coordinate with clients on the submission of visa.

6.Ensure all transactions are being invoiced on a daily basis.

7.Display a courteous and helpful manner at all times to both clients and colleagues.

8.Use standard greetings of the company at all times.

2.Travel Consultant

1.Responsible for closure of simple issues in a timely manner, escalate to your seniors for any unresolved issues.

3.Senior Travel Consultant

1.Responsible to gather findings on issues in a timely manner and assist Travel Consultant to resolve issues before escalating to Team Leader for any unresolved issues.

2.Provide guidance to Travel Consultants e.g. on fare calculations, customer services and Client Travel policy.

3.Assist Team Leader in fostering a cohesive working relationship within the team.
Qualifications
Technical skills/Business Skills

1.Travel management experience.

2.Knowledge of reservation systems (GDS), IATA rules and basic faring.

Communication Skills

1.Good verbal and written communication skills.

Personal Skills

1.Pleasant personality.

2.Willingness to learn and be a team player.

Education

1.GCE ‘O’ Level with credit in English.

2.Possess IATA-UFTAA Diploma preferably.

Experience

1.2 years’ experience in a similar capacity, preferably in a travel industry.

Primary Location : SG-SG-Singapore

Work from home: No
Employment type : Standard
Job Family : Travel Counselor
Scope: Country
Travel : No
Shift : Day Job
Organization : Traveler Services

Job Posting : Nov 28, 2017


Jobs Vacancy Related to Travel Consultant:

28Nov

Travel Consultant Jobs Vacancy in Carlson Wagonlit Travel Singapore. Carlson Wagonlit Travel Singapore opening great career opportunity and jobs vacancy for Travel Consultant position. This jobs vacancy will be open for new jobs applicant starting for 28 Nov, 2017. Travel Consultant - (170005DB). 2.Provide guidance to Travel Consultants e.g. on fare calculations, customer services and Client Travel policy.... ... Continue reading -->


13Dec

Leisure Travel Expert Jobs Vacancy in Flight Centre Singapore . Flight Centre Singapore opening great career opportunity and jobs vacancy for Leisure Travel Expert position. This jobs vacancy will be open for new jobs applicant starting for 13 Dec, 2017. Are you an experienced leisure travel consultant who loves creating amazing customer experiences? About Flight Centre Travel Group.... ... Continue reading -->


19Nov

Afterhours Travel Consultant Jobs Vacancy in Flight Centre Singapore . Flight Centre Singapore opening great career opportunity and jobs vacancy for Afterhours Travel Consultant position. This jobs vacancy will be open for new jobs applicant starting for 19 Nov, 2017. Part of the Flight Centre Travel Group, FCM Travel Solutions is the business travel partner of choice for large national, multinational and global corporations.... ... Continue reading -->


17Oct

Corporate Travel Consultant Jobs Vacancy in Flight Centre Singapore . Flight Centre Singapore opening great career opportunity and jobs vacancy for Corporate Travel Consultant position. This jobs vacancy will be open for new jobs applicant starting for 17 Oct, 2017. As a FCM Travel Consultant , your opinions are highly valued by our busy corporate clients. FCM Travel Solutions is a leading Corporate Travel Management... ... Continue reading -->


09Nov

Retail Travel Consultant Jobs Vacancy in Flight Centre . Flight Centre opening great career opportunity and jobs vacancy for Retail Travel Consultant position. This jobs vacancy will be open for new jobs applicant starting for 09 Nov, 2017. After starting as a leisure travel agency, the company is now also one of the world’s largest corporate travel managers through a network of specialist brands... ... Continue reading -->