Travel Consultant Jobs Vacancy in Carlson Wagonlit Travel Singapore
Carlson Wagonlit Travel Singapore urgently required following position for Travel Consultant. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Travel Consultant Jobs Vacancy in Carlson Wagonlit Travel Singapore Jobs Details:
Travel Consultant - (170005DB)
Main responsibilities & duties
1.Delight the traveler/travel arranger.
1.Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
2.Connect with the caller to build trust and credibility even if the person is unknown.
3.Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation.
2.Build CWT’s commercial value.
1.Sell products that are of commercial value to CWT and contribute to CWT’s profitability.
2.Remain current on CWT products and initiatives that add value to each customer.
3.Adapt and change as requirements of the business change.
3.Strengthen the CWT brand.
1.Represent the CWT brand in how you work on a day-to-day basis.
2.Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business and our clients.
3.Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special.
1.Provide a full traveller services to corporate clients adhering to CWT procedures achieving/ exceeding KPI
1.Comply with service level agreements.
2.Ensure the use of scripting to complete reservation in accordance to the service standard set by the company.
3.Ability to complete bookings with all basic requirements, like seating, meal and frequent flyer number with compliance to client’s travel policy.
4.Proficient in all reservation aspects, like air, hotel, car, insurance, rail and ferry bookings through GDS and/or with consolidators.
5.Provide clients with detailed information on visa requirements and ensure all bookings are being checked for visa requirements and coordinate with clients on the submission of visa.
6.Ensure all transactions are being invoiced on a daily basis.
7.Display a courteous and helpful manner at all times to both clients and colleagues.
8.Use standard greetings of the company at all times.
1.Responsible for closure of simple issues in a timely manner, escalate to your seniors for any unresolved issues.
3.Senior Travel Consultant
1.Responsible to gather findings on issues in a timely manner and assist Travel Consultant to resolve issues before escalating to Team Leader for any unresolved issues.
2.Provide guidance to Travel Consultants e.g. on fare calculations, customer services and Client Travel policy.
3.Assist Team Leader in fostering a cohesive working relationship within the team.
Technical skills/Business Skills
1.Travel management experience.
2.Knowledge of reservation systems (GDS), IATA rules and basic faring.
1.Good verbal and written communication skills.
2.Willingness to learn and be a team player.
1.GCE ‘O’ Level with credit in English.
2.Possess IATA-UFTAA Diploma preferably.
1.2 years’ experience in a similar capacity, preferably in a travel industry.
Primary Location : SG-SG-Singapore
Work from home: No
Employment type : Standard
Job Family : Travel Counselor
Travel : No
Shift : Day Job
Organization : Traveler Services
Job Posting : Nov 28, 2017