Global Technical Support Engineer Jobs Vacancy in Adecco Personnel Singapore
Adecco Personnel Singapore urgently required following position for Global Technical Support Engineer. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Global Technical Support Engineer Jobs Vacancy in Adecco Personnel Singapore Jobs Details:
- The Opportunity
They are the leading provider of global mobile satellite communications services, and offer an unrivalled portfolio of solutions and value-added services to deliver the most effective and reliable voice and data connectivity.
As a Global Technical Support Engineer, you'll be monitoring and maintaining terminals, firmware and networks for our Partners and end customers. If there are any issues relating to the 'Service Offering', such as configuration, upgrades, throughput, you'll be the first person our Partners and end customers will come to. Tasks can include installing and configuring systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
Qualified to at least CCNA level or have equivalent knowledge and capabilities.
Educated to degree level or equivalent in communications/network engineering
IP data and circuit switched data/voice connectivity, ideally within the satellite communications or cellular sector
Mobile communications technologies such as Satellite Communications, Cellular Telephony, GSM, GPRS, 3G, UMTS
Wireless Networking technologies such as WiFi® and Bluetooth® within a mobile / satellite environment
Exceptionally customer-focused and love assisting other people overcome technical challenges, which drives you to identify solutions both inspirational and innovative
Proactive in maintaining and growing strong technical awareness along with solid commercial knowledge. You are a fantastic communicator and you are keen to share your ideas
Ability to communicate effectively at all levels and decipher technically complex issues from a multicultural customer base
Working with customers to identify and diagnose hardware device, software application, system and/or network problems and advising on the solution providing customer excellence along the way
You will participate in troubleshooting any GX service system or hardware issue raised by our channel, NOC or other internal parties
You will assist in GX end-to-end troubleshooting in regards to spectrum issues on the over-the-air interface and issues on the hub side, related to line cards, protocol processors and Cisco routers
You will interface with GX development team to validate software releases and patches and ensure that any network configuration changes are implemented safely on the live network
You will work closely with the training academy to pass knowledge on GX troubleshooting processes, network tools and useful network/system experience you gain
Working with applications and Certified Applications Providers, you are aware of the risks that cyber activity can cause through corporate policy and procedures
Logging and keeping records of customer issues and solutions to enable Business Improvement initiatives including analysing call logs so you can spot common trends and underlying problems
Quek Woon Teck, Abel
Direct Line: +65 6697 7974
EA License No: 91C2918
Personnel Registration Number: R1768942 MNC / 5 DAYS / PERM Excellent learning opportunities and growth Excellent Package + Variable Bonus