11 Jan

Transactional Specialist Jobs Vacancy in Arvato Digital Services Pte Ltd Afs Singapore Singapore

Position
Transactional Specialist
Company
Arvato Digital Services Pte Ltd Afs Singapore
Location
Singapore S00
Opening
11 Jan, 2018 30+ days ago

Arvato Digital Services Pte Ltd Afs Singapore Singapore urgently required following position for Transactional Specialist. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Transactional Specialist Jobs Vacancy in Arvato Digital Services Pte Ltd Afs Singapore Singapore Jobs Details:

Company: Financial Solutions
Requisition ID: 14001

The Transactional Specialist is responsible for maintaining strict service levels (SLAs) with client activities and keeping accurate records of business activities including detailed information on Agreements/Orders, exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance. The Transactional Specialist must accept and deal with customer communication for agreed languages.

Key Result Areas:
Review Agreements & Orders to ensure all legal requirements are met & documentation is complete 
Possess & enforce an expert level of understanding current revenue recognition guidelines as established by Finance & compliant with Sox procedure 
Complete analysis and investigation of queries related to specific Microsoft Business Programs, Orders and Contracts. These queries are communicated via email 
Regular updates must be provided to customer on progress via email, followed by complete resolution on any queries within the agreed service level 
Ensure defined escalation process is adhered to in order to resolves complex queries 
Ensure that all data entered is SOX compliant along with any other data privacy and quality controls 
Responsible for keeping accurate records of business activities including detailed information on Agreements/Orders exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance 
Routinely evaluate workload and prioritize based on the Company revenue needs, customer sensitivity and follow guidance from Senior Team members  Responsible for identifying any productivity and quality improvement measures and flagging to Senior team members as soon as possible 
Serve as backup support to others on the team with the resolution of more complex or unusual problems. 
Work with all level of the organization as well as the Company's partners to meet customer business needs 
Suggest more efficient ways for processing of work; learn new areas for possible future ownership 
Participate & lead any mini projects/workload on Program as directed by Business Process 
Proactively develops plans to avoid potential problems & takes ownership of issues when they arise 
Serve as a helpful point of contact for new hires in regards to issue’s/training

Essential Qualifications, Training and Experience:
Minimum of 1 year experience in similar customer focused role 
A third level Degree is desirable, preferably in a business and language discipline 
Excellent communication skills - Fluent English essential. A second language would be beneficial 
Proficiency in Microsoft tools, Word, Excel and PowerPoint, Outlook and with business systems 
Ability to work effectively as part of a team 
Strong administration and organization skills

Personal Attributes required:
Good analytical and problem solving skills 
Eye for detail to ensure high accuracy 
Excellent communication skills and a strong focus on customer satisfaction 
Ability to work well under pressure 
Ability to work on your own initiative 
Willingness to learn new processes and tasks

“Arvato Finance is an Equal Opportunities Employer, Embracing Diversity in the workplace”

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed

About Arvato
Arvato is a global BPO solutions provider. A subsidiary of Bertelsmann, one of the world’s largest media companies, Arvato has more than 65,000 employees in over 40 countries.
Present in Ireland for over 20 years, Arvato has over 1,800 employees across multiple sites. As a leading global solution provider we design and implement customized Finance & Accounting, Supply Chain and Customer Relationship Management solutions for some of the most well-known brands in the world. In other words, whenever you download software, shop online, or have your smart phone repaired, there’s a good chance that we were active behind the scenes as a service provider.
www.arvato.ie


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