28 Dec

Customer Support Specialist Mandarin Cantonese Jobs Vacancy in Tripadvisor

Position
Customer Support Specialist Mandarin Cantonese
Company
Tripadvisor
Location
Opening
28 Dec, 2017 21 days ago

Tripadvisor urgently required following position for Customer Support Specialist Mandarin Cantonese. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Support Specialist Mandarin Cantonese Jobs Vacancy in Tripadvisor Jobs Details:

TripAdvisor.com is the largest travel community in the world and a leader in the growing online travel market, offering high quality, unbiased content plus the opportunity to book your trip!

At TripAdvisor, we combine a unique mix of creativity, analytics, and a casual environment to get innovative new products and services to market faster, and we need the best and the brightest contributors to help move that forward. We are a passionate, fun, and analytical team with the energy of a start-up and the stability of a profitable company.

We are looking for a trilingual (Mandarin, Cantonese and English) Customer Support Specialist to join our Singapore team with the following responsibilities:

Deal directly with TripAdvisor community - users and business owners via phone and e-mail

Respond promptly to customer inquiries

Handle and resolve customer complaints within a 1-2 business-day turnaround

Obtain and evaluate all relevant information to handle inquiries and complaints

Direct requests and unresolved issues to the designated resource

Keep accurate records of customer inquiries, interactions, and details of actions taken

Communicate and coordinate with internal departments

Follow up on customer interactions

Track and report on appropriate metrics

Troubleshoot technical problems and escalate bug reports to management

Requirements:
Highly Fluent in spoken and written English, Mandarin and Cantonese required

Passion for solving Customer Issues

Ability to handle confidential information and adhere to established protocols

Strong time management/prioritization skills and multi-tasking ability

Excellent editorial judgment and command of the English, Mandarin and Cantonese languages

Ability to work independently, anticipate problems and suggest solutions

Experience with relevant applications, including but not limited to:

Web-based content management systems

CRM/Customer Support Tools (Zendesk, Salesforce.com, RightNow, NetSuite, etc.)

Word Processing/Spreadsheet Applications (Microsoft Office, etc.)

Social Media Applications (Facebook, Twitter, etc.)

University degree (communications or hospitality fields a plus!)

In addition, the ideal person for this role will be:
Flexible and open to change and new information, and grasps the essence of new information; Identifies and analyzes problems; recognizes own strengths and weaknesses; pursues self-development; seeks feedback.

Exhibits integrity through fair and ethical behavior toward others and a demonstrated sense of responsibility and commitment.

Treats colleagues and partners with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people.

Ensures that projects are completed in an appropriate and timely manner; acknowledges mistakes, learns from them and moves forward productively.

  • LI-JR1


Jobs Vacancy Related to Customer Support Specialist Mandarin Cantonese:

28Dec

Customer Support Specialist Mandarin Cantonese Jobs Vacancy in Tripadvisor . Tripadvisor opening great career opportunity and jobs vacancy for Customer Support Specialist Mandarin Cantonese position. This jobs vacancy will be open for new jobs applicant starting for 28 Dec, 2017. We are looking for a trilingual (Mandarin, Cantonese and English) Customer Support Specialist to join our Singapore team with the following responsibilities:.... ... Continue reading -->


03Jan

Customer Support Specialist Jobs Vacancy in Company Outram. Company Outram opening great career opportunity and jobs vacancy for Customer Support Specialist position. This jobs vacancy will be open for new jobs applicant starting for 03 Jan, 2018. We are looking for a trilingual (Mandarin, Cantonese and English) Customer Support Specialist to join our Singapore team with the following responsibilities:.... ... Continue reading -->


17Jan

Technical Support Specialist Mandarin And Cantonese Speaking Jobs Vacancy in Seagate . Seagate opening great career opportunity and jobs vacancy for Technical Support Specialist Mandarin And Cantonese Speaking position. This jobs vacancy will be open for new jobs applicant starting for 17 Jan, 2018. Recommends solutions to customer application questions. Must have oral and written fluency in Mandarin and Cantonese as the role will be responsible for China... ... Continue reading -->


  • Company: Seagate
  • Added: 1 day ago

04Jan

Cib Operations Client Service Specialist Professional Jobs Vacancy in Morgan Chase Singapore. Morgan Chase Singapore opening great career opportunity and jobs vacancy for Cib Operations Client Service Specialist Professional position. This jobs vacancy will be open for new jobs applicant starting for 04 Jan, 2018. Languages supported by the group are English, Mandarin, Cantonese and Japanese. Customer relationship management.... ... Continue reading -->


15Jan

Ops Client Services Specialist Jobs Vacancy in Ubs . Ubs opening great career opportunity and jobs vacancy for Ops Client Services Specialist position. This jobs vacancy will be open for new jobs applicant starting for 15 Jan, 2018. And all the support functions. Due to the geographical coverage of the role, ability to converse fluently in English, Mandarin and Cantonese is advantageous.... ... Continue reading -->


  • Company: Ubs
  • Added: 3 days ago