Customer Support Specialist Mandarin Cantonese Jobs Vacancy in Tripadvisor
Tripadvisor urgently required following position for Customer Support Specialist Mandarin Cantonese. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Customer Support Specialist Mandarin Cantonese Jobs Vacancy in Tripadvisor Jobs Details:
TripAdvisor.com is the largest travel community in the world and a leader in the growing online travel market, offering high quality, unbiased content plus the opportunity to book your trip!
At TripAdvisor, we combine a unique mix of creativity, analytics, and a casual environment to get innovative new products and services to market faster, and we need the best and the brightest contributors to help move that forward. We are a passionate, fun, and analytical team with the energy of a start-up and the stability of a profitable company.
We are looking for a trilingual (Mandarin, Cantonese and English) Customer Support Specialist to join our Singapore team with the following responsibilities:
Deal directly with TripAdvisor community - users and business owners via phone and e-mail
Respond promptly to customer inquiries
Handle and resolve customer complaints within a 1-2 business-day turnaround
Obtain and evaluate all relevant information to handle inquiries and complaints
Direct requests and unresolved issues to the designated resource
Keep accurate records of customer inquiries, interactions, and details of actions taken
Communicate and coordinate with internal departments
Follow up on customer interactions
Track and report on appropriate metrics
Troubleshoot technical problems and escalate bug reports to management
Highly Fluent in spoken and written English, Mandarin and Cantonese required
Passion for solving Customer Issues
Ability to handle confidential information and adhere to established protocols
Strong time management/prioritization skills and multi-tasking ability
Excellent editorial judgment and command of the English, Mandarin and Cantonese languages
Ability to work independently, anticipate problems and suggest solutions
Experience with relevant applications, including but not limited to:
Web-based content management systems
CRM/Customer Support Tools (Zendesk, Salesforce.com, RightNow, NetSuite, etc.)
Word Processing/Spreadsheet Applications (Microsoft Office, etc.)
Social Media Applications (Facebook, Twitter, etc.)
University degree (communications or hospitality fields a plus!)
In addition, the ideal person for this role will be:
Flexible and open to change and new information, and grasps the essence of new information; Identifies and analyzes problems; recognizes own strengths and weaknesses; pursues self-development; seeks feedback.
Exhibits integrity through fair and ethical behavior toward others and a demonstrated sense of responsibility and commitment.
Treats colleagues and partners with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people.
Ensures that projects are completed in an appropriate and timely manner; acknowledges mistakes, learns from them and moves forward productively.