22 Apr

Customer Relationship Marketing Crm Supervisor Region Office Jobs Vacancy in Ups Singapore

Customer Relationship Marketing Crm Supervisor Region Office
Singapore S00
22 Apr, 2018 30+ days ago

Ups Singapore urgently required following position for Customer Relationship Marketing Crm Supervisor Region Office. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

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Customer Relationship Marketing Crm Supervisor Region Office Jobs Vacancy in Ups Singapore Jobs Details:

Customer Relationship Marketing (CRM) Supervisor (Region Office)-043759
The CRM Supervisor manages Relationship and Direct Marketing programs in key segments across Asia. This is a role in a dynamic work team driving business performance and customer engagement initiatives through differentiated marketing tactics. She/He is responsible for project and budget management of a portfolio of programs, performing customer insight and business analysis to assess the performance of the programs, drive improvements, and agency/vendor management. This position requires supervision of the CRM Senior Officer and reports to the Region CRM Manager.
Participates in Development and Execution of Activities
  • Develop, implement and manage a portfolio of CRM campaigns to be executed via digital and direct marketing channels
  • Manage agencies/vendors to deliver and execute CRM campaigns within program timeline and allocated budget
  • Understand customers' persona/profile to determine program channel execution, obstacles, problems or opportunities through data insights, and primary/secondary research
  • Facilitate successful cross-functional collaboration with other functional groups (i.e., Business Development Group, Marketing Group) on customer engagement activities
  • Support and contribute to the development of the Customer Life Cycle strategy for the Region
  • Data Management and Strategic Analysis
    • Performs data analyses to convert raw data into relevant metrics to establish and report on program performance (e.g. web metrics, conversion rate etc)
    • Analyze and integrate the different customer databases to achieve a coherent standard in data and information management to support effective CRM programs and provide a comprehensive view to the management
    • Analyze data on customer relationships/persona/segment characteristics and identify gaps for penetration opportunity
    • Create strategic analyses based on secondary research, regional internal research, and customer data analyses which will lead to CRM program innovation and continual improvement
  • Develops and Delivers Presentations
    • Gathers, compiles, and analyzes relevant data for inclusion in presentations to executives and stakeholders
    • Creates and delivers presentations to key stakeholders and executives to share information, gather support/approvals and/or keep them informed
    • Responds to stakeholder questions and concerns to ensure understanding of findings and gain commitment/buy-in
  • Supervises and Develops Others
    • Determines employees' training needs to produce continuous development plans
    • Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement
    • Holds others accountable to established performance levels to achieve individual and group goals
    • Resolves individual and group performance issues in accordance with UPS's policies and procedures in a timely manner to motivate and foster teamwork
    • Bachelor degree in Business Studies, Statistics, Strategy and Marketing discipline
    • At least three years relevant working experience in similar job capacity
    • Fast learner, proactive team player and ability to work in a fast pace environment
    • A strong number sense and understanding of relating data and information with business issues
    • Strong organizational and problem solving skills
    • Fluent in English and Mandarin preferred (reading, writing and spoken)
    • Proficiency in MS Office applications, especially Excel and Access and/or database/statistics software
    • Good communication skills i.e. able to convey requirements clearly and interact independently with both internal and external customers (i.e. senior management, cross functions and agencies/vendors)
Job Marketing
Primary LocationSG-Singapore-Singapore (Region Office)
Schedule Full-time

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