13 Jan

Premium Support Engineer Apac Jobs Vacancy in Datastax

Position
Premium Support Engineer Apac
Company
Datastax
Location
Opening
13 Jan, 2018 30+ days ago

Datastax urgently required following position for Premium Support Engineer Apac. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Premium Support Engineer Apac Jobs Vacancy in Datastax Jobs Details:

We are looking for people with a passion for helping to make customers successful as a Premium Support Engineer. The Premium Support Engineer will have a deep understanding of both the traditional RDBMS and Open Source technologies with the ability to interface with both a developer audience as well as a non-technical audience. This position can be located anywhere in the Asia/Pacific region.

Essential Job Functions:

  • Serve as case manager for assigned Premium Support customers
  • Provide oversight and guidance to Worldwide Support Engineers working on assigned Premium Support customers Serve as internal and external point of contact on Premium Support customer escalations and ensure issues are resolved as expediently as possible
  • Advocate internally with Sales, Support Operations, Product Management and Engineering teams for resolution of support tickets and JIRA issues that are affecting assigned customers
  • Research, reproduce, troubleshoot, and solve highly challenging technical issues within the DSE product line
  • Provide empirical based guidance that leads to successful on-going health of large-scale, distributed solutions built on the DataStax Enterprise platform which includes Apache Cassandra, SOLR, and Spark
  • Educate assigned customers on effective use of DSE through a teaching / instructional approach
  • Proactive operational enablement and mentorship along with operational content creation
  • Initiate and recommend pre-emptive measures (i.e. - consulting hours, training, on-site visit, etc.) to ensure customer success
  • Provide technical thought leadership for customer engagements, internal initiatives, and product development
  • Active member of the company’s technical feedback process to Engineering, Sales, Enablement & Product Management
  • Ability to thrive in large, complex client environments, working across teams, organizing and leading support in these types of environments

Job Requirements:

  • BA / BS / MS in Computer Science, or equivalent
  • 7+ years in an application development or consulting role
  • 5+ years customer facing experience
  • 5+ years of experience with traditional RDBMS and NoSQL databases including data modeling, performance tuning and configuration
  • 5+ years of experience administering, configuring, or delivering solutions on Linux, Java and Python
  • 2+ years of experience with Apache Cassandra or DataStax Enterprise
  • Experience with Java Virtual Machine (JVM) tuning and troubleshooting
  • Experience with SOLR and Spark preferred but not required
  • Good knowledge of datacenter architecture, particularly multi-datacenter and global deployments
  • Past experience and knowledge around DevOps methodology
  • Proven track record within a software vendor or turn-key hardware/software vendor
  • Ability to learn new technology quickly
  • Strong communication and presentation skills with an ability to present complex solutions concisely
  • Ability to communicate well to the developer community from the individual developer to the team leader
  • Creative and adaptive approach with an ability to remove obstacles and accelerate customer health
  • Organized and analytical, able to thrive under pressure
  • Calm, composed and articulate when dealing with tough external situations
  • Autonomous and self-motivated
  • Ability to travel up to 30% of the time is required
  • Location = Anywhere in US (near major airport)

DataStax is the leading provider of the always-on data layer for the Right-Now Enterprise. We are seeking a talented Premium Support Engineer to join our team.


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