Regional Process Delivery Manager Jobs Vacancy in Arvato Digital Services Pte Ltd Afs Singapore Queenstown
Arvato Digital Services Pte Ltd Afs Singapore Queenstown urgently required following position for Regional Process Delivery Manager. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Regional Process Delivery Manager Jobs Vacancy in Arvato Digital Services Pte Ltd Afs Singapore Queenstown Jobs Details:
Company: Financial Solutions
Requisition ID: 14182
The Regional Process Delivery Manager is responsible for maintaining operational metrics and SLA's (Service Level Agreements) to agreed levels. The Regional Process Delivery Manager is responsible for keeping the general ambit of this role and as reasonably assigned by Global line of business director and Regional Operations Manager. The Regional Process Delivery Manager will lead and develop a management team and manage complex and multiple stakeholders at senior level.
Key Area Results:
Create future state operational model utilizing industry best practices
Execute cross regional process standardisation to agreed plan
Review current team structures and make recommendations of how these can be optimised or improved
Execute operational efficiencies within the team to agreed targets
Maintain operational metrics and SLA's to agreed levels
Identify and drive continuous improvement opportunities across operations
Lead and develop a management team
Leverage shared services appropriately to maximise efficiency within their team
Support PMP & RLOT process at every month and quarter end by actively participating in the PMP shift and executing the business close process all-round the year.
Provide coverage for RPDM, ROM or any other management resource as required for line of business.
Any other duty or responsibility in keeping with the general ambit of this role and as reasonably assigned by Global line of business director and Regional Operations Manager.
Manage complex and multiple stakeholders at senior level
Essential Qualifications, Training and Experience:
A minimum of 5 years’ BPO experience
At least 3 years of people management experience
Strong leader of people
A track record of strong operational delivery
Proven track record of driving change in people and processes
Ability to interface and influence the client
Proven experience of managing to a budget
Knowledge of project and program management desirable
Capability of managing budgets and exposure to P&L ownership
Personal Attributes required:
Good client relationship skills
Ability to deal with high levels of ambiguity
Data driven and action orientated
Inquisitive, analytical and challenges the status quo
Ability to take ‘measured’ risks
“Arvato Finance is an Equal Opportunities Employer, Embracing Diversity in the workplace”
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed
Arvato is a global BPO solutions provider. A subsidiary of Bertelsmann, one of the world’s largest media companies, Arvato has more than 65,000 employees in over 40 countries.
Present in Ireland for over 20 years, Arvato has over 1,800 employees across multiple sites. As a leading global solution provider we design and implement customized Finance & Accounting, Supply Chain and Customer Relationship Management solutions for some of the most well-known brands in the world. In other words, whenever you download software, shop online, or have your smart phone repaired, there’s a good chance that we were active behind the scenes as a service provider.