20 Jan

Cpb Knowledge Center Client Enquiry Investigation Regional Head Jobs Vacancy in Citi

Position
Cpb Knowledge Center Client Enquiry Investigation Regional Head
Company
Citi
Location
S00
Opening
20 Jan, 2018 30 days ago

Citi urgently required following position for Cpb Knowledge Center Client Enquiry Investigation Regional Head. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Cpb Knowledge Center Client Enquiry Investigation Regional Head Jobs Vacancy in Citi Jobs Details:

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Risk Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17048209

Description
  • Lead and manage Knowledge Center, Client Enquiry & Investigation teams (KCCEI) in Hong Kong and Singapore to deliver business / operational advisory and support services to both internal and external clients of Citi Private Bank in Asia Pacific.
  • Knowledge Center supports Markets on their enquiries and requests related to client on-boarding, transaction booking, reporting, etc. It partners Operations & Technology and Project Teams in engaging Markets for change management
    • Helpdesk: Support enquiries and requests on processes and systems, production issues and feedbacks
    • Education: On new banker on-boarding, system training, refresher training on processes and platforms
    • Communication: For broadcasts, marketing communication forum, focus group
    • Analytics: Provide trending and business insights on clients, products, financials and operations
    • Change: Participate in cross-functional projects and business integrations
  • Client Enquiry & Investigation provides independent channel to receive Clients' enquiries, requests and complaints. It coordinates and engages Markets, Investment, Operations, Investment Center Heads, Legal, Compliance, etc to address all clients' concerns in accordance to internal service standards and regulatory requirements.

Qualifications
  • Good degree in Business, Banking or Finance from a recognized university
  • Minimum 5 years of experience in managing teams from cross-border locations, with at least 8 years of banking experience, preferably in operations, projects or customer services of Private Banking / Wealth Management
  • Exposure and experience in managing operations related to call / email enquiries, training and communication.
  • Strong business knowledge with an understanding of Private Banking / Wealth Management processes, services and sales relationship and compliance/regulatory requirements
  • Strong capability in stakeholder management, able to drive review / analysis and facilitate discussion with cross-functional decision makers to agree on the final resolution of business, operational and/or technical issues
  • Good team player with strong managerial, organizational and interpersonal skills
  • Excellent verbal and written communication skills, preferably with experience in client response letters. It would be an advantage if the candidate is able to speak multiple languages i.e. Chinese, Cantonese, Bahasa Indonesiaas the candidate will be working closely with Chinese and Indonesian clients.
  • Proficient in Microsoft Excel, PowerPoint, Access and Word


  • Company: Citi
  • Added: 30 days ago

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Cpb Knowledge Center Client Enquiry Investigation Regional Head Jobs Vacancy in Citi . Citi opening great career opportunity and jobs vacancy for Cpb Knowledge Center Client Enquiry Investigation Regional Head position. This jobs vacancy will be open for new jobs applicant starting for 20 Jan, 2018. Client Enquiry & Investigation provides independent channel to receive Clients' enquiries, requests and complaints.... ... Continue reading -->


  • Company: Citi
  • Added: 30 days ago