20 Jan

Customer Technical Support Jobs Vacancy in Dailymotion

Position
Customer Technical Support
Company
Dailymotion
Location
Opening
20 Jan, 2018 30 days ago

Dailymotion urgently required following position for Customer Technical Support. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Technical Support Jobs Vacancy in Dailymotion Jobs Details:

Job Description

Within the global community support and policy team your goal will be to provide 360° support to our thousands of content partners across the globe and to communicate efficiently with our engineering teams regarding service improvements and technical issues.


Role Description

  • Interact with customers to provide and process information in response to inquiries concerns, and requests about products and services
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Provide prompt and accurate responses to partners
  • Follow up and make scheduled responses to customers where necessary
  • Identify and escalate priority issues per Client specifications
  • Ensure proper recording and closure of all issues
  • Stay current with products changes and updates
  • Document knowledge in the form of knowledge base tech notes and articles

Qualifications

  • BS/MS Engineering degree in relevant field or equivalent qualifications by experience
  • At least two years of technical support experience and customer service role
  • Proven track record in hands-on problem solving
  • Experience with Zendesk mandatory, and tableau a plus
  • Experience troubleshooting in a SaaS environment with an assertive deploy schedule
  • Excellent organizational, written and oral communication skills
  • A strong sense of urgency
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • Excellent communication and interpersonal skill
  • Fluent in English (spoken and written), French is a plus

Additional Information

    Location: Singapore
    Start Date: As soon as possible
    Contract Type: Full-time and Permanent Contract


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