25 Sep

Customer Support Jobs Vacancy in Shell Infotech Pte Ltd

Position
Customer Support
Company
Shell Infotech Pte Ltd
Location
Opening
25 Sep, 2018 30+ days ago

Shell Infotech Pte Ltd urgently required following position for Customer Support. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Support Jobs Vacancy in Shell Infotech Pte Ltd Jobs Details:

Company : Shell Infotech
Position : Customer Service
Exp : 1 – 2 Years
Location : Common Wealth
Notice : 1 Month

JD As Below :
Position Summary:
Customer Service & call Center Perform checking on delivery notes/ invoices against the Expected GR report in SAP. To identify and highlight discrepancies in the delivery notes/ invoices.
Perform date entry for goods receipt and batch creation in SAP, followed by consolidation for account payable.
Practice good record keeping ensuring identity, authenticity, accuracy, security, and retrieving ability of all the work records.
Provide general administrative and operational supports. This includes GR verification, GR reversal, resolving queries from Finance, generate reports, and monitor tracking tools.

Assisted customers with their queries and problems by phone and e-mail.
Established and maintained contacts with new and existing customers as per the direction of the supervisor.
Helped customers place new orders easily.
Forwarded important and serious matters to the seniors.
Transferred urgent calls to the required departments quickly and accurately.
Entered and updated new customer details in the customer relationship management software according to administrative guidelines.
Achieved set targets of the firm by the stipulated deadline.

8:00am - 5:00pm / 11:00am – 8:00pm (Mondays to Fridays)
8:00am - 12:00pm/ 10:00am – 2:00pm (Saturdays)
or as advised by the Hiring Manager

Customer Support , Call Center


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