21 Oct

Merchant Services Manager Jobs Vacancy in Ingenico Epayments Beach Rd

Position
Merchant Services Manager
Company
Ingenico Epayments
Location
Beach Rd S00
Opening
21 Oct, 2018 30+ days ago

Ingenico Epayments Beach Rd urgently required following position for Merchant Services Manager. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Merchant Services Manager Jobs Vacancy in Ingenico Epayments Beach Rd Jobs Details:

Objectives of department
As part of the ePayments Client Operations organization, the Merchant Services team manages the operational relationship with merchants to deliver a fully integrated Omni-channel customer service.

Purpose of Role
The Merchant Services Manager is responsible for responding to merchant operational inquiries, incidents and customer originated projects. The manager also directly supports a small number of key merchants as assigned by the Team Leader. The manager trains new merchants on how customer payment processing integrates and inter-operates with the Ingenico platforms, including front end transaction processing, transaction responses and back-end. In addition, the manager will participate in regular business reviews and perform ad-hoc analysis to ensure optimal performance within each merchant’s payment method portfolio.

Key Responsibilities
  • Train new merchants on Ingenico ePayments products and processes.
  • Provide daily support to merchants by phone, email, web based services and social media.
  • Analyze merchant data sets and process flows to improve conversion rates and reduce merchant’s customer support volume.
  • Contribute to merchant retention by identifying service gaps and opportunities.
  • Work with merchants and Ingenico IT and operation teams in support of meeting and exceeding merchant service level expectations.
  • Promote “one team” mentality by effectively communicating across Ingenico ePayments departments.

Critical Competencies
  • Customer-centric mindset and exceptional communication skills.
  • Proactive, results driven and accountable for personal and organizational objectives..
  • Ability to work independently and as a team player across departments and regions.
  • Strong quantitative and critical thinking skills.
  • Familiar with and desire to further learn about API technologies and web services a plus.

Experience
  • Minimum of 2 years of professional experience in a comparable customer/merchant facing position; in the e-commerce and/or payments industry preferred.
  • Bachelor’s degree or equivalent
  • Ability to use Microsoft Office Suite
  • Mandarin or Japanese language a plus.
  • SQL reporting a plus


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