18 Oct

Helpdesk Support Technician Jobs Vacancy in Pan United Concrete Pte Ltd

Position
Helpdesk Support Technician
Company
Pan United Concrete Pte Ltd
Location
Opening
18 Oct, 2018 30+ days ago

Pan United Concrete Pte Ltd urgently required following position for Helpdesk Support Technician. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Helpdesk Support Technician Jobs Vacancy in Pan United Concrete Pte Ltd Jobs Details:

Roles & Responsibilities
  • Provide support and technical assistance related to software, hardware and computer systems via chat, email or phone
  • Provide technical assistance for questions and problems
  • Walk customer through problem-solving process
  • Determine the best solution based on the issue and details provided by customers
  • Direct unresolved issues to the next level of support personnel
  • Following up with customers to ensure full resolution of issues
  • Collect feedback from customers
  • Write training manuals
Requirements
  • Diploma, preferably in Computer Science or equivalent
  • Preferably with call centre & technical support work experiences
  • Good communication and customer service skills
  • Able to communication in English and Mandarin
  • Ability to communicate effectively with customers to resolve their problems with satisfactory experience
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Good writing skill to create and update manuals
  • Able to work shifts


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