18 Sep
Uob Customer Service Officer Jobs Vacancy in United Overseas Bank Ltd Uob Singapore
- Position
- Uob Customer Service Officer
- Company
- United Overseas Bank Ltd Uob
- Location
- Singapore S00
- Opening
- 18 Sep, 2018 30+ days ago
United Overseas Bank Ltd Uob Singapore urgently required following position for Uob Customer Service Officer. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.
Uob Customer Service Officer Jobs Vacancy in United Overseas Bank Ltd Uob Singapore Jobs Details:
Functional area: T&O RetailEmployment type: Full-timeJob Type: PermanentJoin our Award-winning Contact Centre where we keep our customers’ interests at heart, build trust and manage relationships. We drive to deliver customer-focused solutions.
Responsibilities
Ensures highest standard of service delivery to our customers.
Maintains confidentiality of the Bank’s customers and data.
Identifies and handles customer enquires completely and accurately.
Uses customer service and sales skills to optimize the opportunity of each customer contact.
Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests
Uses technology and system tools as directed and within established guidelines.
Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.
Keeps abreast with current issues in the banking environment and competitors’ innovations.
Suggests Contact Centre process improvements and participates in Contact Centre initiatives for increased effectiveness.
Requirements
Degree/ Diploma in any discipline
Those without experience are welcome to apply
Experience in Call Centre, Banking or Customer Service environment will be an advantage
Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service
Possess a pleasant voice, excellent communication skills and work etiquette
Possess good command of written and spoken English. Ability to speak Mandarin will be preferred as the CSOs are required to work closely with mandarin speaking customers.
Resourceful, proactive, results-driven, attentive to details and a good team player
Proficient in PC skills including MS Office applications
Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations
